Effective as of 5/20]/21
how Questify Inc. and its subsidiaries and affiliates (collectively
handle personal information when you use our websites and other
our mobile application (the “App”),
participate in our events or activities, receive our emails and
marketing communications, or engage with us on our social networks
(collectively with the Site and the App, the “Service”).
Personal Information We
Information you give us.
information that you may provide through the Service or otherwise
such as your first name, last name, email address, billing and
mailing addresses, and phone number;
such as your username and password that you may set to establish an
online account with us, age, gender, biographical details,
interests, preferences, information about your participation in our
events, promotions, sweepstakes, contests, or surveys, and any other
information that you add to your account profile;
such as information you provide when you contact us with questions,
feedback, or otherwise correspond with us online;
Images, videos and other
content that you
upload or submit to us through the Service, such as by participating
in a survey or uploading content to your profile, including
pictures, video, captions and other text, audio and metadata
associated with those files;
Payment and transactional
to complete your donations on or through the Service (including
name, payment card information, billing and shipping information),
and your donation history.
such as your preferences for receiving marketing communications and
details about how you engage with them; and
Other information that
you choose to provide but is not specifically listed here, which we
disclosed at the time of collection.
third-party sources. We
may combine personal information we receive from you with personal
information we obtain from other sources, such as:
Third party platforms.
If you choose to connect the Service to a social media or other
third party platform, such as when you log in using a social media
account, we will collect the information shared by the platform such
as your username or handle, name, image, profile data and other
information. We will treat any information that you or the platform
visit or interact with our pages on one of those platforms, the
and their collection, use and processing of your personal
such as payment processors, joint marketing partners and event
such as publicly-available social media profiles, directories and
other third party sources.
our service providers, and our business partners may automatically
log the following information about you, your computer or mobile
device, and your activity over time on the Service and other online
such as your computer or mobile device operating system type and
version number, manufacturer and model, browser type, screen
resolution, IP address, unique identifiers, and general location
information such as city or town.
such as the website you visited before browsing to the Site or
accessing the App, pages or screens you viewed, how long you spent
on a page or screen, navigation paths between pages or screens,
information about your activity on a page or screen or with our
email communications, access times, and duration of access, and
whether you have opened our marketing emails or clicked links within
Precise geolocation data,
such as when you authorize our App to access your location.
Some of our automatic
collection is facilitated by:
which are text files stored on a visitor’s device to uniquely
identify the visitor’s browser or to store information or settings
in the browser for the purpose of helping you navigate between pages
efficiently and remembering your preferences, enabling
functionality, helping us understand user activity and patterns,
facilitating online advertising and measuring the effectiveness of
HTML5 and Flash, that provide cookie-equivalent functionality but
can store larger amounts of data, including on your device outside
of your browser in connection with specific applications.
also known as pixel tags or clear GIFs, which are typically used to
demonstrate that a webpage or email was accessed or opened, or that
certain content within it was viewed or clicked, typically to
compile statistics about usage of websites and the success of
Software development kits,
or SDKs, which are used to incorporate third-party computer code
into our App that allows our third-party service providers or
advertising partners to collect data directly from it for a variety
of purposes, including to provide us with analytics regarding the
use of the App, to integrate with social media, add features or
functionality to our App, or to facilitate online advertising.
How We Use Your Personal
We use your personal
information for the following purposes or as otherwise described to
Service delivery. We
use your personal information to:
provide, operate, maintain,
and improve the Service;
communicate with you
regarding the Service, including by sending you Service
announcements, technical notices, updates, security alerts, and
support and administrative messages;
analyze and share your survey
responses, videos and feedback with our business partners;
process your Service
transactions and process any related donations;
understand your opinions,
needs and interests, and personalize your experience with the
provide support for the
Service and respond to your requests, questions and feedback.
Research and development.
We may use your
personal information for research and development purposes, including
to analyze and improve the Service and our business and develop other
products and services. As part of these activities, we may create
aggregated, de-identified or other anonymous data from the personal
information we collect. We make personal information into anonymous
data by removing information that makes the data personally
identifiable to you. We may use this anonymous data and share it
with third parties for our lawful business purposes, including to
analyze and improve the Service and promote our business.
and our third-party advertising partners may collect and use your
personal information for marketing and advertising purposes:
Direct marketing. If
you request information from us, use the Service or participate in
our surveys, promotions or events, we may send you Questify-related
marketing communications as permitted by law but will provide you
with the ability to opt out.
may contract with third-party advertising and social media companies
to display ads on our Service and other sites. These companies may
collect information about you (including the device data and usage
data described above) over time and across various channels,
including our Service and other sites and services, and use that
information to serve ads that they think will interest you. These
ads are known as "interest-based advertisements." You can
learn more about your choices for limiting interest-based
advertising in the “Advertising choices” section below.
Compliance and protection.
We may use your
personal information to:
protect our, your or others’
rights, privacy, safety or property (including by making and
defending legal claims);
audit our internal processes
for compliance with legal and contractual requirements and internal
investigate and deter against fraudulent, harmful, unauthorized,
unethical or illegal activity, including cyberattacks and identity
comply with applicable laws,
lawful requests and legal process, such as to respond to subpoenas
or requests from government authorities.
Other purposes with your
consent. In some
cases we will ask for your consent to collect, use or share your
personal information for other purposes. For example, we may ask for
your consent to send you marketing emails where required by law or to
post your testimonial or endorsement.
How We Share Your
We may share your personal
information with the following parties and as otherwise described in
may disclose your personal information to our subsidiaries and
We may share your personal information with third parties
with whom we
collaborate on joint activities (such as co-sponsors of contests and
promotions), with whom we have entered into joint marketing
relationships or other joint ventures, or who we think may offer you
products or services that you may enjoy.
Fiscal sponsor. We
will share your personal information with our fiscal sponsor
(currently Charity on Top Foundation) with whom we collaborate for
We may share your personal information with charities to which you
direct any donations.
We may work with companies and individuals to help provide the
Service on our behalf or help us operate the Service or our business
(such as IT, customer support, hosting, website analytics, email
delivery, marketing and advertising, research, and event
management). They are permitted to use your personal information
only to help us operate the Service or our business as authorized
under our contracts with them.
Any payment card information you use to make a donation on or
through the Service is collected and processed directly by our
payment processors, such as Stripe. Stripe may use your payment
Third party platforms. If
you have enabled features or functionality that connect the Service
to a social media network or other third party platform (such as by
logging in to the Service using your account with the third party,
or otherwise linking your account with the Service to a
third-party’s services), we may disclose the personal information
that you authorized us to share. We do not control the third
party’s use of your personal information.
Other users of the Service
and the public. We
may provide functionality that enables you to disclose personal
information to other users of the Service or the public. You may
also be able to submit content to the Service, and we will display
and share your username and profile information along with the
content you submit and other information we have collected about
you. We may make available settings through your registration
profile that enable you to exercise choice regarding certain
information that is displayed publicly or to other users. We do not
control how other users or third parties use any personal
information that you make available to other users or the public.
Advertising partners. We
may work with third-party advertising and social media companies
that may collect information about your activity on or through the
Service and other sites and services. Our partners may use your
information to recognize you across different channels and platforms
over time for advertising, analytics, attribution and reporting
purposes, and/or use hashed customer lists that we share with them
to deliver ads to you and similar users on their platforms.
We may disclose your personal information to professional advisors,
such as lawyers, bankers, auditors and insurers, where necessary in
the course of the professional services they render to us.
We may disclose your personal information as we believe appropriate
to government or law enforcement officials or private parties (a)
for the compliance and protection purposes described above; (b) as
required by law, lawful requests or legal process, such as to
respond to subpoenas or requests from government authorities; (c)
where permitted by law in connection with any legal investigation;
and (d) to prosecute or defend legal claims.
We may sell, transfer or otherwise share some or all of our business
or assets, including your personal information, in connection with a
business deal (or potential business deal) such as a merger,
consolidation, acquisition, reorganization or sale of assets, or in
the event of bankruptcy, in which case we will make reasonable
Access or update your
may review, update, correct or delete the personal information in
your registration profile by logging into your account or emailing us
Opt out of marketing
may opt out of marketing-related emails by logging in and changing
your account settings or by following the opt-out prompt in the
email. You may continue to receive Service-related and other
can limit use of your information for interest-based advertising by:
third-party cookies in your browser settings or using ad-blocking
browser plug-ins/extensions. Many browsers accept cookies by
default until you change your settings. If you do not accept
cookies, however, you may not be able to use all functionality of
the Service and our Site may not work properly. For more
information about cookies, including how to see what cookies have
been set on your browser and how to manage and delete them, visit
Mobile device settings.
Using your mobile
device settings to limit use of the advertising ID associated with
your mobile device for interest-based advertising purposes.
Platform settings. Using
Google’s and Facebook’s interest-based advertising opt-out
Ad industry tools. Opting
out of interest-based ads from companies participating in the
following industry opt-out programs:
The opt-out preferences
described above must be set on each device or browser for which you
want them to apply. Not all companies that serve interest-based ads
participate in the ad industry opt-out programs described above, so
even after opting-out, you may still receive some cookies and
interest-based ads from other companies. If you opt-out of
interest-based advertisements, you will still see advertisements
online but they may be less relevant to you.
Mobile location data.
You can disable our access to your device’s precise geolocation in
your mobile device settings.
platforms or social media networks. If
you choose to connect to the Service via a third-party platform or
social media network, you may have the ability to limit the
information that we may obtain from the third party at the time you
login to the Service using the third-party’s authentication service
or otherwise connect your account. Subsequently, you may be able to
control your settings through the third party’s platform or
service. If you withdraw our ability to access certain information
from a third-party platform or social media network, that choice will
not apply to information that we have already received from that
Do Not Track. Some
Internet browsers may be configured to send “Do Not Track”
signals to the online services that you visit. We currently do not
respond to “Do Not Track” or similar signals. To find out more
about “Do Not Track,” please visit http://www.allaboutdnt.com.
Declining to provide your
personal information. If
you do not provide information indicated as required or mandatory
within the Service, or that is otherwise necessary to provide a
requested service or feature within the Service, that portion or all
of the Service may be unavailable to you and we may deactivate your
We take a number of
organizational, technical and physical measures designed to protect
the personal information we collect, both during transmission and
once we receive it. However, no security safeguards are 100% secure
and we cannot guarantee the security of your information.
We are headquartered in the
United States and may use service providers in other countries. Your
personal information may be transferred to the United States or other
locations where privacy laws may not be as protective as those in
your state, province, or country.
Third Party Sites and
The Service may contain links
to other websites and services operated by third parties, such as
social media platforms, advertising services and other websites and
applications. These links are not an endorsement of, or
representation that we are affiliated with, any third party. We do
not control third-party websites, applications or services, and are
not responsible for their actions. Other websites and services
follow different rules regarding their collection, use and disclosure
of your personal information. We encourage you to read their privacy
policies to learn more.
The Service is not directed
at, and Questify does not knowingly acquire or receive personal
information from, children under the age of 16. If we learn that any
user of the Service is under the age of 16, we will take appropriate
steps to delete that individual’s personal information and restrict
that individual from future access to the Service.
Changes to this Privacy
We reserve the right to modify
review this page for the latest information on our privacy practices.
effective date listed at the top of the policy. If required by law,
we will also notify you of changes in another way that we believe is
reasonably likely to reach you, such as via email (if you have an
account linked to a valid email address) or another manner through
Any modifications to this
and/or upon implementation of the new changes in the Service (or as
otherwise indicated at the time of posting). In all cases, your
continued use of the Service after the posting of any updated Privacy
Policy indicates your acceptance of the update.
How to Contact Us
If you have any questions or
122 E Foothill Blvd., #A316
Arcadia, CA 91006
Notice to European Users
The information provided in
this section applies only to individuals in the European Economic
Area, United Kingdom and Switzerland (collectively, “Europe”)
and explains our practices regarding personal information that we
collect from you or which we have obtained about you from a third
party and the legal basis for processing for your personal
information. It also sets out your rights in respect of our
processing of your personal information.
“personal information” in this Notice to European users are
equivalent to “personal data” governed by the General Data
Protection Regulation (GDPR).
the controller of your personal information covered by this Privacy
Legal basis for processing.
The legal bases of
our processing of your personal information as described in this
the specific context in which we process it. However, the legal
bases we typically rely on are set out in the table below. We use
your Personal Information only as permitted by law. Our legal basis
for processing the personal information described in this Privacy
Policy are described in the table below:
Details regarding each
processing purpose listed below are provided in the section above
titled “How we use your personal information”.
For service delivery
Processing is necessary to
perform the contract governing our provision of our Service or to
take steps that you request prior to signing up for the Service.
If we have not entered into a contract with you, we process your
personal information based on our legitimate interest in providing
the Service you access and request.
For research and
For marketing and
For compliance, fraud
prevention and safety
Sharing your personal
These activities constitute
our legitimate interests. We do not use your personal information
for these activities where our interests are overridden by the
impact on you (unless we have your consent or are otherwise
required or permitted to by law).
To comply with law
Processing is necessary to
comply with our legal obligations.
With your consent
Processing is based on your
consent. Where we rely on your consent, you have the right to
withdraw it any time in the manner indicated when you consent or
in the Service.
Use for new purposes. We
may use your personal information for reasons not described in this
with the purpose for which we collected it. If we need to use your
personal information for an unrelated purpose, we will notify you and
explain the applicable legal basis.
retain personal information for as long as necessary to fulfil the
purposes for which we collected it, including for the purposes of
satisfying any legal, accounting, or reporting requirements, to
establish or defend legal claims, or for fraud prevention purposes.
To determine the appropriate
retention period for personal information, we consider the amount,
nature, and sensitivity of the personal information, the potential
risk of harm from unauthorized use or disclosure of your personal
information, the purposes for which we process your personal
information and whether we can achieve those purposes through other
means, and the applicable legal requirements.
When we no longer require the
personal information we have collected about you, we will either
delete or anonymize it or, if this is not possible (for example,
because your personal information has been stored in backup
archives), then we will securely store your personal information and
isolate it from any further processing until deletion is possible. If
we anonymize your personal information (so that it can no longer be
associated with you), we may use this information indefinitely
without further notice to you.
Your rights. You
have the following rights in relation to the personal information we
hold about you:
Right of access:
You can ask us if we are processing your personal information and to
provide you with a copy of it (along with certain details). If you
require additional copies, we may need to charge a reasonable fee.
Right to rectification:
If the personal information we hold about you is inaccurate or
incomplete, you are entitled to request to have it rectified.
Right to erasure:
You can ask us to delete or remove your personal information in some
circumstances such as where we no longer need it or if you withdraw
your consent to our processing of your personal information (where
Right to restrict
can ask us to 'block' or suppress the processing of your personal
information in certain circumstances, such as where you contest the
accuracy of that personal information.
Right to data portability:
You have the right, in certain circumstances, to obtain personal
information you have provided us with (in a structured, commonly
used and machine readable format) and to reuse it elsewhere or to
ask us to transfer this to a third party of your choice.
Right to object:
You can ask us to stop processing your personal information, and we
will do so, if we are:
on our own or someone else's legitimate interests to process your
personal information, unless we can demonstrate compelling legal
grounds for the processing; or
your personal information for direct marketing purposes.
Right to withdraw consent:
If we rely on your consent (or explicit consent) as our legal basis
for processing your personal information, you have the right to
withdraw that consent at any time.
Right to lodge a complaint
with the supervisory authority:
If you have a concern about any aspect of our privacy practices,
including the way we have handled your personal information, you can
report it to the relevant supervisory authority. You can find your
data protection regulator here.
You may submit these requests
by email or to our address provided above. We may request specific
information from you to help us confirm your identity and process
your request. Applicable law may require or permit us to decline your
request. If we decline your request, we will tell you why, subject to
Cross-border data transfer.
If we transfer your
personal information out of Europe to a country not deemed to provide
an adequate level of personal information protection for purposes of
applicable data protection laws such that additional safeguards are
required, the transfer will be performed:
pursuant to the recipient’s
compliance with Standard Contractual Clauses or Binding Corporate
pursuant to the consent of
the individual to whom the personal information pertains; or
as otherwise permitted by
You may contact us if you want
further information on the specific mechanism used by us when
transferring your personal information out of the EEA or the UK.